How Savvy Apartment Owners Keep Tenants Performing

How Savvy Apartment Owners Keep Tenants Performing

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How do experienced multifamily landlords keep their tenants performing?

Smart landlords don’t just leave tenant performance to chance. They know they can’t afford to. Here are eight ways to keep renters paying, behaving better, and leasing units longer.

Early Lease Renewals

Longer term tenants normally prove to be more profitable. Keeping lines of communication open and re-leasing well in advance of expiration dates can help a lot. This also helps avoid those times when tenants think they can slack off and just skip out at the end.

Responsive Maintenance

Having a responsive maintenance service can make a huge difference. When things go unfixed, the relationship sours. Then every small thing becomes a much bigger deal, and issues snowball. Renters will run for legal advice, or try to withhold rent, or stop taking care of the place.

Quiet Enjoyment

Whether in the lease or not, tenants have the right of quiet enjoyment. They don’t deserve to be hounded by landlords or micro-managed. There are very clear laws on disturbing tenants, no matter what your reason. So, unless it is an annual inspection or emergency fix, try to stay out of their way and leave them in peace.

Convenient Payment Options

If you want rent to come in, and come in on time consistently, you’ve got to make it convenient for them to pay. It just doesn’t make sense for it to be difficult to pay you. Today this usually means online payment options. Everyone can find a way to pay online, even if they don’t have a bank account. This also helps to reduce loss from fraud and gives them more ways to pay so that they can stay on time.

Late Fees

Late fees should be big enough to motivate renters to pay on time. It should be cheaper for them to use a credit card or borrow from somewhere else than to be late.

Work With Them

Savvy landlords also know when to work with tenants and when to waive late fees. Sometimes consistently late tenants can create more profit from fees as long as they aren’t too late. Though if high late fees get to the point, it is easier for the tenant to skip town, then it may be better to waive them and keep the tenant.

Connect Renters To Resources

There are many other financial resources for struggling tenants, other than you cutting them a break. That may include local nonprofits, title loan lenders, and payday lenders who can help with rent and utilities.

Clear Lease Agreements

Of course, it all starts with clear lease agreements. Make sure they read it and get it.


Bill Zahller is the Managing Partner of Park Capital Partners, LLC and resides in Asheville, NC. As a Multifamily Real Estate Investor and Syndicator, he founded Park Capital Partners, LLC in 2016 after 14 years involvement in real estate investment. He works with accredited investors and professionals who are interested in real estate investment, diversification, and financial freedom.

Bill has been flying since high school. His father was a Naval Aviator and Captain for TWA. Bill has been flying professionally for over 25 years, 23 of those at his current company. He has accumulated over 12,000 hours and 7 Jet type ratings. He has also held Instructor, IOE Instructor and NRFO pilot positions with a large fractional flight company. He is currently flying the Global 6000 in a long range mission capacity. This keeps it interesting – one week its Beijing or Sydney; the next Rio or Rome.

Bill is also the founder of the Asheville Multifamily Investor Club. Visit for more information.

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